Guidance Note for Patients Requesting Exemption Letters

Coronavirus Guidance

If you have travelled abroad in the last 14 days or been in close contact with someone with confirmed coronavirus please check the government’s website for the latest COVID-19 travel advice, you may need to call or go online to NHS111 for further advice before making or attending your appointment.

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Somerset Care Services Directory 2019

Test Messaging Service

From the 4th September 2017 we will be using a text messaging service to remind patients of their forthcoming appointments at the surgery and any other text messages as appropriate. Please ensure we have the correct mobile telephone number on your medical record at the surgery. You can opt out of receiving test messages at any time, please let us know.

Weston A&E now closes overnight between 10pm and 8am

From 4 July 2017, Weston General Hospital’s A&E unit will be temporarily closed between 10pm and 8am. If you need help with a life-threatening emergency during this time, don’t go to the hospital – dial 999 and an emergency ambulance will take you to the nearest local A&E unit.
For other non-emergency conditions that can’t wait until morning, dial NHS111. This service is free to use and available 24 hours a day.
For more information, see 

North Somerset Clinical Commissioning Group and Weston Area Health NHS Trust.


Treatment of Ear Wax

Brent Area Medical Centre can no longer offer ear syringing

This is a decision we have had to make after much debate.

Unfortunately, we are not funded to provide ear syringing and we are no longer able to obtain the necessary equipment to provide this service.

As pressure on health care resources continually increase we must ensure we can continue to provide other services that we have a contractual duty to provide.

Wax can usually be cleared by putting 2-3 drops of ordinary olive oil into the ear 3 times a day for 3 weeks (Do not use cotton wool as it only soaks up)

The wax will soften and then it will run out of its own accord. You can continue for any length of time but 3 weeks is usually enough. Surprisingly the wax will often come out unnoticed.

If after 3 weeks or more, you are still deaf from wax you can make an appointment to see the nurse to decide if a referral for intervention is needed.

If you know you have a wax problem causing deafness and that your ear is healthy you can start the treatment yourself. We recommend olive oil only. We do not recommend specially formulated preparations that can be purchased which are not olive oil. This is because they can irritate healthy ears.

If you are deaf and you don’t know why, you can arrange an appointment with the nurse by contacting us on our usual telephone number. If we find wax is the cause we will advise the olive oil treatment for a minimum of three weeks.

If you have frequent build ups of wax you can keep your ear clear by using olive oil two or three times a week on a continual basis.

If you have, or suspect you have any ear problem other than wax you should NOT put anything down the ear except after medical advice.

Patients Named Accountable GP

Every patient registered at the practice has a named GP who is responsible for the patients overall care.

At the time of registration you will be allocated a GP. If you have a preference for who you would like to be registered with, we will make every effort to accommodate you.

If you are already registered with the practice you will already have a named GP. Should you wish to be reminded of your named GP please do not hesitate to contact us. If you wish to change to another GP please let us know and we will make every effort to accommodate your preference.

Patient Participation Group Report 2013/2014 available to read

Click here to visit our PPG page where you can read a selection of reports and surveys.

How the Health and Social Care Information Centre (HSCIC) plans to use your data.

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