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Pre-Bookable Appointments    

To ensure emergency and urgent calls are given priority, please telephone after 10:30.

If you are booking for a medical (company or insurance), a minor surgical procedure, cervical smear, or are aware that you will need more than the normal 10 minutes allowed for a regular appointment slot, please inform reception at the time of booking and they will allocate a longer appointment time.

Please remember that each appointment is for one person only - if other members of the family also need to be seen, please book an appointment slot for each of them.

Urgent Appointments  

A practice doctor is available for emergencies between 08:00 and 18:30, Monday to Friday. If you are not the patient, please have patient details, date of birth, address and telephone number ready, along with the symptoms, to give to the receptionist

Between 08:00 and 08:30 please ring the surgery on 01278 761985.

From 08:30 to 18:30 please ring 01278 760313.

Nurse Appointments    

You will be asked at the time of booking if you would provide the reason for your appointment, this is also so that the receptionists can allow enough time. Click here for clinics.

Online Booking

You are now able to book and cancel your appointment with the doctor online, using the surgery Patient Access (formerly EMIS) system via the link at the top of this page.

In order to book appointments online you must have previously obtained the necessary access codes. Please click here for more information.

GP Timetable

Dr Aung

 

 

 

am

pm

Monday

Open Surgery

15:30 – 17:30

Tuesday

 

Specific Clinics

Wednesday

Open Surgery

---------

Thursday

Open Surgery

15:30 – 17:30

Friday

Open Surgery

15:30 – 17:30

Dr Reynolds

 

 

Monday

09:00 – 10:30

14:30 – 16:00

Tuesday

Open Surgery

 

Wednesday

09:00 – 10:30

15:30 – 17:30

Thursday

---------

---------

Friday

---------

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Speaking to a GP/Nurse on the Telephone         

If you need urgent medical advice:

Please ask for the Duty Doctor to call you. This way your call will be dealt with promptly, (usually within the hour). If you wait for your regular GP to get back to you, this may not be until much later that day.

To speak to a specific GP or nurse about a non-urgent matter:

The receptionists will take your details and a brief message. They will email that GP/ nurse and ask them to call you back. These messages will be treated as non-urgent and it is most likely that you will receive your call at the end of that morning or afternoon’s surgery.

When a GP is not at the surgery on the day of your call, you will probably be asked to call back when the GP is next on duty. Alternatively you should be advised of when your message will be forwarded. This would enable you to decide if the matter should be addressed by another GP. This is Practice policy to ensure that nothing important is overlooked.

Unfortunately the GPs or nurses do not have external email for patient correspondence.

Correspondence can be received by fax on 01275 331 355.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website